Building a new campaign. Select "Edit" from Saved Campaigns to change an existing one.

Real contact list for the selected campaign — imports and additions here are saved for real, not just previewed.

Contacts in the selected campaign who were attempted but never connected — real candidates for a follow-up call, not a fabricated count.

SMS and email follow-up sequences aren't built yet — no send-tracking exists in the system today, so nothing is shown here rather than a guessed number.

Website Leads, Missed Calls, Past Customers, Quote Follow-up, and Cold Prospects each require tagging a contact's origin when it's added — that tagging doesn't exist in the system yet, so those breakdowns aren't shown rather than guessed. The total above is real: every contact currently loaded into this campaign, regardless of source.

Pulled from the selected campaign's real settings — not policy copy.

Calls and Transfers count real logged calls (Transfers = calls where a transfer was actually initiated). Credits Used is your account's lifetime total — not time-range-filtered, since per-cycle usage isn't tracked yet (same gap as the wallet's "Used This Cycle" field). Appointments, Hot Leads, and reply-rate performance have no backing data source in this system today.

Agents (in priority order)

Cascade Settings

Test the Routing Brain

Runs the decision engine against a scripted (fake) sequence of outcomes — no phone rings, no credits are actually charged. Every row below is clearly marked simulated.